Template text — please review and complete the [bracketed] details before publishing.
Exchanges
Unworn items with original tags and invoice can be exchanged within [X] days of delivery or purchase, subject to stock availability.
Returns & refunds
[State whether you offer refunds, store credit or exchanges only.] Approved refunds are issued to the original payment method within [X] business days of receiving the item.
Items not eligible
[List any exclusions, e.g. innerwear, altered items or final-sale products.]
How to start a return
Call or WhatsApp us with your order number, or visit either of our stores with the item and invoice.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact us within [X] days with photos and we will make it right.